Sign-in codes
Signing in to Stab Cloud takes an email address and a 6-digit code that Stab mails to it. When the code doesn’t come, or the form won’t take it, the cause is usually the mailbox, an old code, or a typo in the address. How signing in works is in Your account.
A sign-in code doesn’t arrive
Available on every platform.
The code doesn’t arrive
- Check the address. The form says where the code went: “We sent a 6-digit code to …”. If the address is wrong, choose Use a different email and type it again.
- Look in your spam or junk folder, and in other tabs your mail app sorts into. The mail comes from Stab <[email protected]>, and its subject is the code itself, such as “123 456 is your Stab code”. Marking it as not spam helps the next one arrive.
- Give it a minute. Mail is usually quick, but some providers hold a first message from a new sender for a while.
- Ask for a new one. Send a new code works 30 seconds after the last one; until then it counts down. A new code replaces the earlier ones: only the latest works.
If you ask for many codes in a short time, Stab says “Too many tries: wait a few minutes, then try again.” Up to five codes can be sent to one address in 15 minutes.
If Stab says “Stab Cloud can’t send its email just now: try again in a few minutes.”, the mail couldn’t be sent at all: nothing went to your inbox, and trying a little later is all there is to do.
The code isn’t accepted
“That code is wrong or has expired: check the latest email, or send a new code.” means one of these:
- It’s an old code. Each new code replaces the earlier ones. Use the code in the most recent mail.
- It expired. A code works for 10 minutes, once.
- It went to another address. A code works only with the address it was sent to.
“Too many wrong tries: that code no longer works. Send a new code, and type the newest one.” means the code was mistyped five times. After five wrong tries a code stops working, even the right one: send a new code.
Type the code or paste it; spaces don’t matter.
Other messages
- “That doesn’t look like an email address.”: check for a missing @ or a space.
- “Stab Cloud can’t be reached. Check the connection.”: the device is offline, or a network blocks it. Signing in needs a connection; everything else in Stab works without one.
- “Something went wrong at Stab Cloud: try again in a minute.” or “Stab Cloud is being updated: try again in a minute.”: the service is busy or being updated; try again shortly.
- “This account is being deleted: it can’t sign in.”: the account was asked to be deleted. See Your account.
Continue with Apple
On the Mac, Continue with Apple signs in with your Apple Account instead of a code. If it says “Signing in with Apple expired or couldn’t be checked: try again.”, start again from the button. If it says “Apple didn’t share a verified email: sign in with a code instead.”, use your email address and a code. If it says “Signing in with Apple isn’t available just now: sign in with an email code instead.”, Stab Cloud can’t take Apple’s sign-ins at the moment: use your email address and a code.
Hide My Email
If you signed up on the Mac with Continue with Apple and chose Hide My Email, your account’s address is the one Apple made for you, ending in @privaterelay.appleid.com. Apple forwards mail sent to it to your own inbox, sign-in codes included. To sign in with a code on another device, type that address: signing in with your own address makes a separate account.
Still stuck
Write to [email protected] from the address you’re trying to sign in with.