Refunds
A refund comes from whoever sold you Stab. Bought from us (through Paddle), you have 14 days to change your mind, for a full refund. The Refunds page on stab.audio has the details in full.
Refunds
Available on every platform.
Bought from us: Paddle
The desktop licence (Stab for Desktop) and a Stab Cloud subscription bought on the web, on a Mac or on a PC are sold by Paddle, our reseller. Within 14 days of a payment, you get all of it back, no questions asked:
- write to [email protected] from the email you bought with, or
- use the link in Paddle’s receipt.
The refund goes to the card or account you paid with. The 14 days apply to the desktop licence, to a subscription’s first payment, and to each yearly renewal; a monthly renewal isn’t refunded (cancel any time to stop the next one). After 14 days, write to us anyway if something’s wrong.
Credit packs for the Assistant, bought on a Mac, a PC or the web, are refunded within the same 14 days: in full when none of the pack’s credits have been used, and for the part left when some have.
What a refund does
- A desktop licence stops working on its computers the next time Stab is online there, and Stab says so. That computer goes back to free Stab: past three songs of your own, it’s read only. Your songs stay where they are.
- A store purchase no longer unlocks Stab on your iPhone, iPad or Android devices once the store has refunded it.
- A credit pack: the credits left from it come off your balance.
- A subscription ends at once when the payment refunded is the one for the current month or year (an earlier month refunded leaves it running), as any subscription’s end does: your three most recently changed cloud songs stay, and the others can be downloaded for 14 days before they’re deleted. See Managing a subscription.
You don’t need a refund to stop a subscription: cancelling stops the next renewal. See Managing a subscription.