Purchases

Buying the desktop licence

Unlock Stab… opens Paddle’s checkout in your browser. Paddle takes the payment and mails a receipt; Stab mails your licence key, in a separate email whose subject is “Your Stab licence key”. Stab is unlocked once you enter that key: see Licences.

• The key doesn’t arrive. It goes to the address you typed at Paddle’s checkout. Look in your spam or junk folder, and in the tabs your mail app sorts into. If it hasn’t come after a few minutes, write to [email protected] from that address.
• The checkout didn’t open. If Stab says “Paddle couldn’t be reached, so the pricing page opened instead.”, buy from that page.If Stab’s server can’t be reached, the pricing page on stab.audio opens instead: buy from there. The licence is the same.
• The key isn’t accepted. See A licence isn’t accepted.

• Subscribing opens Paddle’s checkout in the browser. Stab Cloud starts as soon as the payment goes through. The page says “Stab Cloud reaches your account within a few minutes. Paddle mailed your receipt.” when it’s still on its way. If the plan says “The plan is still on its way from Stab Cloud. Try again in a moment.”, open it again a moment later. If the plan doesn’t show, open Stab Cloud’s plan from the home’s card and choose Restore Purchases, which asks Stab Cloud again.
• “You already have Stab Cloud.” This account is subscribed already; nothing more to buy.
• “Purchases and licences aren’t available right now. Try again later.”
• “Sign in to Stab Cloud first, on the home screen.”A page asking you to sign in first: a subscription needs an account to belong to.
• “Stab’s server refused it (500). Try again later.” (with another number): Stab’s server couldn’t do it just then. Try again in a while; if it keeps saying so, write to [email protected].

• “Paddle’s checkout ran into an error. Nothing was charged; try again.”
• “Stab Cloud can’t be reached right now. Connect to subscribe: everything else in Stab keeps working.”