Managing a subscription

A Stab Cloud subscription is billed by Paddle, our reseller, whether you subscribed on the web or in Stab for Mac or Windows. Stab shows your plan everywhere and takes you to the right place to change or cancel it.

Managing or cancelling a subscription

Available on every platform.

See your plan

Settings › Purchases shows your plan, its limits and what you use, and the day it renews or ends.

Settings › Purchases › Stab Cloud Plan… shows your plan, its limits and what you use, and the day it renews or ends.

The home’s Stab Cloud card shows your plan (Your plan opens its limits and what you use) and the day it renews or ends.

Change or cancel

Cancelling stops the next renewal; Stab Cloud runs to the end of the period you paid for. You don’t need a refund to cancel.

Bought through Paddle (the web, Mac or Windows): choose Manage Subscription… in Settings › Purchases.choose Manage Subscription in Get Stab CloudStab Cloud Plan….choose Manage Subscription on the home’s Stab Cloud card. Paddle’s customer portal opens in your browser, where you can update how you pay or cancel.

Stab Cloud given to you as a gift has nothing to cancel: it ends by itself.

Switch between monthly and yearly

You don’t need to cancel and subscribe again to change plans.

Bought through Paddle: choose Switch to Yearly… (or Switch to Monthly…) in Settings › Purchases, beside Manage Subscription…, or on Stab Cloud’s sheet.choose Switch to Yearly (or Switch to Monthly) in Settings › Purchases, beside Stab Cloud Plan…, in Get Stab CloudStab Cloud Plan…, or beside Manage Subscription at the foot of the paywall.choose Switch to Yearly… (or Switch to Monthly…) on the home’s Stab Cloud card or in Settings › Purchases. Stab first says what it costs, in your currency: moving to yearly, the difference for the rest of this month now, then the yearly price; moving to monthly, nothing now, what’s left of your year credited to the next payments. Confirm once and the plan changes at once. If the payment doesn’t go through, nothing changes. A subscription cancelled for the end of its period has to be resumed in Manage Subscription before it can switch.

Once it’s cancelled

Until the period ends, nothing changes. The home’s Stab Cloud card says how many days are left (“Stab Cloud ends in 12 days. Then free Stab keeps 3 songs; download the others within 14 days.”) and offers Renew.

When it ends

Your account goes back to the free plan, and three free songs apply again:

Your three most recently changed cloud songs stay. The others are read only and can be downloaded for 14 days, then they’re deleted.
The home’s Stab Cloud card says the day, names the songs that stay, and offers Download All and Subscribe. You get an email when it ends and another three days before the deletion.
Subscribing again before the day keeps every song.
Songs on your devices aren’t deleted. With more than three songs of your own and no licence, Stab is read only until you choose; a licence keeps the songs on its devices editable.

A store’s billing grace period, while a payment is retried, still counts as Stab Cloud.