Support
Write to us and a person answers, usually within a day or two.
Most questions about using Stab are answered in Stab Help, which you can search and read for your platform.
What to include
- Your device and Stab's version: Mac, Windows or the web, and the version in About Stab.
- What you did, and what happened: the steps, what you expected, what you saw instead. A screenshot or a short screen recording often says it fastest.
- The file, if it's about opening, importing or reading one. A Guitar Pro, MusicXML or PDF file that comes in wrong is the most useful thing you can send: the ones we fix go into our tests.
- For a purchase: the email you used, and the order number from Paddle's receipt if you have it.
- For Stab Cloud: the email you sign in with. Never send your sign-in code or a licence file.
A lost licence key
A desktop licence's key comes by mail when you buy it, from Paddle, our reseller, with the receipt. Search your mail for “Stab” first, spam included. If it's gone, write to us from the address you bought with, or send the order number from Paddle's receipt: we find the licence and send the key again.
A licence works on 2 computers at once. To move it, deactivate it on one, or enter the key on the new computer: when both places are taken, Stab lists the computers holding them and lets you deactivate one from there. If that doesn't work for you (the old computer broke, or it was stolen), write to us and we free its place.
Refunds
Bought from us, you have 14 days for a full refund, no questions asked: write to us or use the link in Paddle's receipt. The refunds page has the details.
Deleting your account
An account is only for Stab Cloud; you don't need one to use Stab or to buy it. To delete yours, sign in and choose Settings › Stab Cloud › Delete Account… in any of the apps or on the web. Stab tells you first which songs you share with other people would go with it.
The account is deleted 30 days later, with its songs, recordings, links and published pages; signing in before then cancels the deletion. Songs on your devices aren't touched. The privacy policy says exactly what is kept, and for how long. If you can't sign in any more, write to us from the account's address and we'll delete it for you.
An account unused for 12 months is deleted the same way, unless a Stab Cloud subscription runs on it. We email you a month before and a week before; signing in keeps it.
Common questions
Which files can Stab open?
Guitar Pro 3 to 8 (.gp3, .gp4, .gp5, .gpx, .gp), MIDI (.mid, .midi), MusicXML (.musicxml, .mxl, .xml), iReal Pro charts and PDFs of printed music, plus its own .stab songs. Audio and video recordings can be brought into a song to sync to. It writes Guitar Pro 7/8 (.gp) and 5 (.gp5), MusicXML, MIDI, PDF and audio.
Does Stab transcribe a recording by itself?
It writes a first draft: Write Tab from Audio turns a recording's part into notes on the strings, on your device, and Find the Chords and Find the Beats fill in the chords and the tempo. You hear the draft against the recording and correct it, with sync pins, practice speed and loops. It's a start, not a finished tab.
Where are my songs?
In the library folder: Documents › Stab on a Mac or PC unless you choose another one. Songs you keep in Stab Cloud are on each device you sign in on, and on the web. Songs on your device are ordinary files you can move, copy and back up like anything else.
Is the Mac licence good on Windows too?
Yes. One desktop licence covers both, on 2 computers at once, bought direct.
What can I do before buying?
Every tool, on 3 songs of your own, on your device and in Stab Cloud together. Any other song (a demo, a file from outside your songs) opens read-only in the apps, to play, print and export; keep it in your songs to edit and practise it. On the web, demos and dropped files can be edited to try, and Keep It saves them in Stab Cloud.
What happens when Stab Cloud ends?
Your account returns to the free plan: your 3 most recently changed cloud songs stay, and you can download the others for 14 days, then they're deleted. Subscribing again before then keeps them all.
How do I play with someone?
Start Play Together from a song, or from the home's Play Together card; whoever joins types the code or opens the link. On the same network devices connect directly. Anywhere else the session goes through our relay, encrypted end to end so the relay can't read it; Join from anywhere turns that off.