Refunds
Bought from us, you have 14 days to change your mind, for a full refund, no questions asked. Bought in a store, the store refunds it under its own rules.
Last updated 11 October 2026.
Bought from us: the desktop licence, Stab Cloud on the web or the desktop
Direct purchases are sold by Paddle, our reseller and the merchant of record, so the refund comes from Paddle, to the card or account you paid with.
- Within 14 days of a payment, ask and you get all of it back. Write to [email protected] with the email you bought with, or use the link in Paddle's receipt.
- This applies to the desktop licence, to the first payment of a Stab Cloud subscription, and to each yearly renewal. A monthly renewal isn't refunded: cancel any time to stop the next one.
- A refunded licence stops working on its computers the next time Stab is online. A refunded subscription ends at once, as any subscription's end does: your 3 most recently changed Stab Cloud songs stay, and the others are read-only and can be downloaded for 14 days, then they're deleted (see the terms).
- After 14 days, write to us anyway if something's wrong: a fault we can't fix is covered by the legal guarantee of conformity, which runs well past 14 days.
- Paddle's buyer terms apply to the sale itself; this page adds to them and doesn't take away anything they give you.
Credit packs for the Assistant
- A pack bought from us can be refunded within 14 days of buying it: in full if none of its credits have been used, and for the part left if some have (a pack of 1,000 with 300 used refunds 70 % of its price). You pay only for what you used. Ask the same way: [email protected], or the link in Paddle's receipt.
- Stab Cloud's monthly credits come with the subscription and aren't refunded on their own; refunding a subscription's payment ends them with it.
- When a pack is refunded, the credits left from it come off your balance.
The EU right of withdrawal
If you live in the EU, the law gives you 14 days to withdraw from an online purchase. For software you download, that right can end once the download starts; for a subscription you start straight away, you could owe the part you used. We don't rely on either for the licence or a subscription: the 14 days above are a full refund in every case, so they cover the right of withdrawal and go further. Credits pay for a service supplied as you use them: sending a request within the 14 days asks for it to be supplied straight away, and withdrawing then costs only the credits you used, so the unused part of the pack is refunded, as above.
The App Store
Stab for iPhone and iPad, and Stab Cloud and credit packs bought in the app, are sold by Apple. Only Apple can refund them: ask at reportaproblem.apple.com, under Apple's policy. To stop a subscription renewing, cancel it in Settings › your name › Subscriptions.
Google Play
Stab for Android, and Stab Cloud and credit packs bought in the Android app, are sold through Google Play. Within 48 hours of buying, you can ask Google for a refund in Google Play. After that, write to us: we can refund a Google Play purchase from our side within the same 14 days as a direct one (a credit pack, for the part left). To stop a subscription renewing, cancel it in Google Play › Payments and subscriptions.
Cancelling Stab Cloud
Cancelling stops the next renewal; the subscription runs to the end of the period you paid for. You don't need a refund to cancel. When it ends, your account returns to the free plan: 3 Stab Cloud songs stay, and you have 14 days to download the others before they're deleted. Subscribing again before then keeps them all.
Contact
A refund or a payment is handled by its seller (Paddle, Apple or Google, above), whose own complaint and dispute procedures apply. For a dispute about the services we provide ourselves that writing to us doesn't settle, our consumer mediator is CM2C, free of charge: see the terms, section 17.